Ceramic Vase Flower Stand

Yes, we provide free shipping on all orders.

Estimated Delivery Time

For large products, such as TV stand, soft, etc., the estimated delivery typically would be around 8-12 weeks.

For smaller & in-stock items, such as decors, the estimated delivery time could be as fast as 3-5 days, depending on the availability.

Why the longer lead time?

Overproduction and waste go against our efforts in environmental protection and quality management, which explains why our products are made to order in small batches; coupled with the intricate workmanship —a longer production cycle required our products experience extended lead times.

What should I do if there is a serious delay with my shipment?

Please contact our customer service to investigate. If it is comfirmed there is an exception(i.e package lost)or delay will still last for a considerable time,we are responsible for a re-shipment or refund according to your preference. 

How to track the package?

Once an item has been shipped,you will receive a shipment notification email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package. 

See our Shipping Policy for more details.

What is HomeFanci's Price Match Policy?

The value of shopping with HomeFanci is about a sense of satisfaction that you paid the right price without sacrificing experience, quality or style.

We work hard and remain focused on simplifying the shopping experience to provide great deals when and where our guests want to shop.

Price Match Guarantee

If you find that we offer a lower price for the same item you have ordered within 30 days of your purchase date, please let us know and we will refund you the difference accordingly.

Guidelines and limitations

The item must be an identical item, including the same brand name, size, weight, color, quantity, and model number.

You must purchase the item from our website before requesting your Price Match Guarantee.

The item must be in stock on our website upon requesting Price Match.

Exclusions

Clearance, closeout, flash sales, damaged, used, open package, refurbished, storewide or category promotions, bundle offers, non-branded items, or items outside the 30days guarantee time-frame.

HomeFanci reserves the right to explain the terms of the Price Match Policy.

30-Day Money-Back Guarantee 

You can get a full refund when you return your undamaged item(s) within 30 days.

When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will arrange a courier to pick up the item for free. Otherwise, the cost of the return shipment arranged by yourself will be at your expense.

If you return the item(s) for personal reasons, the return freight is at your expense. Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.

Hassle-Free Exchange

A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.

How do I cancel an order ?

For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled. 

See our Return and Refund Policy for more details.

Yes, we do accept customization. It's up to your choice.

If you have your own prefered style, color, size, etc., or prefer to make some modifications to better fit your particular room, feel free to let us know. We will do our best to fulfill your unique ideas.

You could even share photoes of your prefer furniture design with specific dimensions, and we will try our best to make it for you.

Just keep in mind that the lead time might be 2-3 weeks longer than usual, and the price might be 5-10% higher.

Feel free to contact us via message or email about your ideas and preference, and we will get back to you as soon as possible.